Privacy Policy

Values

Thank you for trusting us with some information about you.  We take that trust seriously and we want you to know how we use your information and why.  If you have queries about how we use your data, or comments or questions about this Policy, please email jim@surveyswithaltitude.co.uk

Policy updates: We keep this Policy under regular review and this page may be updated from time to time.  Please come back here to check the latest version.  

Company Information

Name:  James Brydon

Trading Name:  Surveys With Altitude Ltd

​Company Director:  James Brydon

​Company Registration Number:  13095216

​Email address for official notices:  jim@surveyswithaltitude.co.uk

Data Retention Period(s):  email address, IP addresses, name phone number will be retained for a minimum period of 7 years and for a maximum period of 10 years.  In some instances, it is not possible for us to specify in advance the periods for which your personal information will be stored by us. In such cases, we will determine the period of retention based on the following criteria: the period of retention of email address, IP addresses, name phone number will be determined based on the continuation of contact with you.

Date Policy was updated:  10th March 2021

Word with specific meanings

In this Policy, there are words and phrases that have a specific meaning or that we are using in a special way.  They are:

“personal data”  any information about an identifiable living human being.

“process” we “process” your personal data when we do anything with it, which might include:  collecting, recording, organising, storing, adapting, altering, retrieving, using, combining, disclosing, or deleting it.

“special category data” personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life or sexual orientation, health, genetic or biometric data.

What this policy describes

This policy describes how we will collect and use personal data about you.  We process information about:

“Prospects”                           potential customers or referrers;  

“Customers”                          who have bought goods or services from us;

“Suppliers”/“Associates”       suppliers or potential suppliers of goods or services to us.

What information do we process and why?

Our website is hosted on the Wix.com platform.  Wix.com provides us with a platform that allows us to provide a website. Your dat may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

​Most of the information we process comes from you.  We process it so we can reply to you and when you contact us again we know what you asked before, what you were sent and what you told us.  Typically, we are collecting names, contact details, how we came across you and background information from you or published by you on social media or freely accessible on the internet, on why you might be interested in our products or services or a relevant contact for our business.

If we email you individually using our own email system or respond to an email sent to us at any of our business email addresses, a copy of that email will also be stored. If you make an enquiry via our website, we will keep details of that enquiry and response for our data retention period.  

We do not routinely keep special category data.  To the extent we hold this, it was supplied or made publicly available by you.

Once you buy something from us, we will collect information from you at the point of sale. We collect your email address, phone number and postal address so we can provide what we have contracted to, invoice you and keep proper records of our business relationship. We process your data to support the delivery the goods and services you have bought.  We keep records of the goods/services provided to you, and information you give us, so we can support you when needed and advise you of any additional services you may need.

Financial Details

We receive limited information from our processor for us to tie up your payment with your invoice.  If you pay us by BACS or direct transfer, we know only what the bank tells us, which is usually the name of the person who paid us and how much and the reference number. 

When we are processing data about you on behalf of a customer, we are operating under the banner of our customer’s data privacy policy.  We will refer any enquiry from you to them, as they are the ‘data controller’ responsible for dealing with your query.  But we will support that by providing relevant information to our customer for passing to you.

Supplier and Associates

We collect information on potential and actual suppliers and associates.  If you become a supplier or associate we keep a copy of the contract between us and your bank details so we can pay you.  We also keep a record of invoices/payments for accounting purposes.  We keep a record of the work you undertook for us/our clients along with any comments, reviews or suggestions about that work including complaints (if any) and their resolution. This information is all needed to manage our customer relationships and our supply chain.

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Data sharing - 3rd Parties

​We do not sell or exchange your personal data with organisations who may want to sell you something or use your data for research or other purposes. 

a) Platforms

We keep a list of the software platforms we use to run our business.  If you would like a list of all the platforms we use, please email jim@surveyswithaltitude.co.uk

b) People

We have an outsourced support team for our own business which may include Virtual Assistants, Web Designers, IT support, Sales and Marketing, Accounting and more.  They have limited access to your data, where the service they provide to us means they need it.  For example, if our IT support wants to check the functionality of a laptop or back up, they may need temporary access to information that may include something about you. If we invoice you, our Accountant needs to process the information in the invoice.  Your information/advice is held in the strictest confidence.

Where is  your data located?

Like most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our customer records, to email, to accounting.  This means that some of your data may be held in the EEA, and some may be held in services in the USA (with suitable data privacy shields) or elsewhere.  We have picked mainstream suppliers with appropriate security standards.

Retention periods

Your information will be kept for the length of time set out in our retention period.  We need to keep customer information long enough to satisfy HMRC and our insurers.  We keep information on prospective customers long enough to make our sales enquiry system effective.

Your rights

You have the right to know what information we are collecting on you, and to amend it if it is inaccurate.  If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action. 

Most of the information we hold is not based on your individual consent, but is based on our needing the information to run our business and provide our products and services. If you want to know what information we have about you (if any) email us at the email address set out above and give us your name, email address(es) and we will happily do a search and let you know what information we hold on you and how we are using it/have used it.

You have a “right to be forgotten” - but that does have some legal limits to it.  If you want us to remove information about you, let us know.  If you have been a customer, we may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation and our insurer’s requirements.

Complaints

If you have a complaint about the way we are handling your information or how we have responded to a request for information or removal, you can take this up in the first instance by emailing us at the email address set out above.

If we can’t resolve it, the relevant supervisory authority for us is the Information Commissioner for the UK.